Delete your Dalil account

1. Delete from the app (immediate)

This is the fastest route: the request leaves your phone and is carried out within a second, with no human involvement.

• Step 1 — open Dalil, then the settings (gear icon).
• Step 2 — in the “Account” card, tap “Delete my account”.
• Step 3 — confirm twice: the app asks again because the action cannot be undone.
• Step 4 — the app returns to guest mode. Your account no longer exists.

The button only appears if your account has an identity, that is, a verified phone number. In guest mode no identified account was ever created: uninstalling the app erases what was left on the phone, and you can write to us to have the anonymous technical identifier tied to your device deleted.

2. Request deletion without the app

If you have uninstalled Dalil, changed phone or lost access to your account, write to [email protected] with the subject “Dalil account deletion”.

Give the phone number the account was created with: that is what allows it to be found. Do not send a password, an identity document or a travel document — none of that is needed.

A check is carried out before the request is acted on, so that nobody can have another pilgrim's account deleted. Deletion then takes place within thirty days at most, and a confirmation is sent to you.

3. What is erased

Deletion permanently erases, with no backup copy kept:

• Your account — the sign-in identity itself, that is, your verified phone number. The number becomes available again for a future sign-up.
• Your profile — display name, photo, gender, language, type of pilgrimage, itinerary, group membership, device notification token.
• Your locations — the full history of recorded GPS positions, including those shared with your group and your family, and the battery levels recorded with them.
• Your practice — Tawaaf and Sa'i sessions, invocation counters, logged remediations, and the doctrinal assistant's usage counter (your questions themselves were never recorded).
• Your SOS alerts — the alerts you raised, the responses received, your call log, and any SOS voice notes recorded.
• Your family links — the tracking links given to your relatives. The link stops working for them immediately.
• Your files — your profile photo and your SOS audio recordings are removed from storage.
• Your code requests — the phone number verifications attached to your account, together with the IP addresses kept alongside them.
• Your place in the group — your participation row in your agency's group is deleted, which frees up the seat for someone else.

4. What is kept, and why

An honest procedure has to name what survives. Four things do not disappear with your account.

• Your travel agency's client file — if you travelled with an agency, it keeps a file about you — civil status, travel document, information useful in an emergency, including medical information. That file belongs to the agency, which keeps it under its own obligations as a carrier and tour organiser. It is not erased when your Dalil account is deleted: to have it erased, contact your agency directly, and write to us if it does not answer.
• What you sent to your group — messages and announcements broadcast to the group, voice notes included, remain available to the group, but stop being attributed to your name. Your share of a collective goal — a shared Talbiya counter, for instance — stays counted in the group total, without carrying your name.
• Your agency's activity log — the activity traces kept by the agency (arrivals, milestones of the trip) then carry only the technical identifier of the deleted account, which no longer leads back to you.
• The people you were accompanying — if your phone carried the tracking of a pilgrim without an account — an elderly parent, for instance — their row in the agency's roster stays, simply detached from you. It is theirs, not yours: it belongs to the agency.

If you were a group's guide (muqaddam), the group outlives your departure and is left without a guide. Tell your agency before deleting your account, so that another guide can be appointed.

5. Timing and effect

• From the app — immediate. There is no bin, no grace period and no way back: from the second confirmation onwards, the account is deleted from the servers.
• By e-mail — within thirty days at most, the time needed to check that the request really comes from the account holder.
• On your phone — when deletion starts from the app, the offline local database (counters, sessions, locations, caches) is wiped from the device straight away. If you go through e-mail, uninstall the app to erase what remains on the phone.
• If deletion fails — some accounts that created content for an agency cannot be deleted directly by the app. If the error keeps coming back, write to us: the deletion will be carried out by hand.
• Coming back later — nothing prevents it. A new account starts blank: no history can be recovered.

6. Getting a copy of your data before deleting

Because deletion is final, ask for a copy of your data first if it matters to you. Write to [email protected] with the subject “Export of my Dalil data”: the export is provided in a machine-readable format within thirty days. It is currently prepared by hand — there is no button for it in the app yet.

To understand what is collected and why before you decide, read the privacy policy.